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UKG Support

UKG
Time & Attendance
Support and FAQs

Each client worksite must have a primary time-clock administrative contact. This designated contact manages all day-to-day workings of the time-clock solution in place. Worksite employees should first contact their worksite manager/designated time-clock admin regarding routine tasks like maintaining account access, password resets, requesting time-off, etc.

The AdvanStaff time & attendance team is available to provide back-office support to the worksite designated manager. Designated worksite managers should contact the AdvanStaff HR team for training and system level help. For any questions or issues regarding the setup, programming, system setup, or manager training, please open a support ticket.

Employee Support FAQs

Please report to you employers time-clock administrator.

Passwords can be reset and accounts can be unlocked by your employers time-clock administrator.

The manager support section lists instructions on the steps a manager would follow to reset passwords and unlock account.

Manager Support FAQs