Search The Help Center
Employee Info Center
Manager Info Center
Health Plan of Nevada (HPN) & Sierra Health and Life (SHL)
Other Plan Features
Health care advice from a registered nurse. Just a phone call away.
If you’re unsure about your condition, our 24/7 advice nurse may be able to help. Our nurse is available to answer questions, provide self-care advice and help you decide whether to seek urgent care, emergency care, or schedule an appointment with your provider.
Get health care advice at no additional cost to you:
- Call toll-free 1-800-288-2264, TTY 711.
Watch the videoHPN7139202-Urgent-Care-House-Call-flyerFINAL
Behavioral Health Options (BHO)
AdvanStaff Medical Plan Participants and their families have access to nationwide Behavioral Health & Employee Assistance program options as part of their standard coverage.
Members who live outside of Nevada can participate in the Sierra Health & Life PPO Plan.
When talking to your heath care provider or when searching for a health care provider, you should use the UnitedHealthcare – Choice Plus Network. Click the here to learn how to read your SHL member insurance card for out-of-area coverage and how find a provider for you.
The linked page will tell you which facilities may be excluded for coverage under your plan. You can then search the nationwide network by following the link at the bottom of the page or clicking here.
SHL Out-Of-Area Wallet Card
Use this following wallet card if your provider is having trouble understanding the billing procedure for your SHL insurance program outside of Nevada. The billing provider should following the Out-Of-Area instructions on the back of your insurance card.SHL18492-SHL-Out-of-Area-Wallet-Card