Search The Help Center
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Employee Info Center
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- What Does AdvanStaff HR Do For You?
- Employee Support
- Payroll & Benefits Onboarding
- Employee Portal (ESS)
- Employee Mobile App
- Understanding Your Employee Benefits
- Employee Handbooks
- Employee Training & Informative Videos
- Report a workplace injury
- Report a workplace concern
- How does a new hire employee begin paperless onboarding ?
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- Employee Handbooks
- What are your office hours?
- Account Security & Multi-Factor Authentication (MFA)
- Email Address Requirements
- What is the status of my job application?
- Employment & Salary Verifications
- How does a new hire employee begin paperless onboarding ?
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- I forgot my web username, can I reset it?
- How do I reset my web password?
- What is an Account Access Confirmation?
- Employee Self-Service Portal Access
- Why can't I get my SECURITY CODE for Employee Self Service Account Access?
- Employee Portal (ESS)
- How do I disable pop-up blockers?
- Employee Social Security Number (SSN) Edits
- How does a new hire employee begin paperless onboarding ?
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- All Benefits & Perks
- Understanding Your Employee Benefits
- How To Save On Medical costs
- Open Enrollment
- Qualifying Life Event (QLE)
- Why isn't the benefit enrollment portal opening for me in the Employee Portal?
- Who can I add as a dependent for my benefit coverage?
- Benefit Basics Video
- Annual Plan Contribution Limits
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- Group Dental Insurance (UHC)
- Group Vision Insurance (UHC)
- Group & Voluntary Life Insurance Coverage for Dependents (MetLife)
- Voluntary Health: Physician, Urgent Care, Hospital, Dental, Vision, and Wellness Benefits, Inpatient, $0 Telemed (Hooray Health)
- WellCall360 - Voluntary Wellness + 0$ Tele-med, Rx, Dental, Vision (Hooray Health)
- Instant Decision, Affordable Life Insurance
- Whole Life Insurance with Long-Term Care
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- Voluntary Health: Physician, Urgent Care, Hospital, Dental, Vision, and Wellness Benefits, Inpatient, $0 Telemed (Hooray Health)
- WellCall360 - Voluntary Wellness + 0$ Tele-med, Rx, Dental, Vision (Hooray Health)
- MetLaw Legal Plans
- MyPetProtection Insurance
- Accident Insurance (MetLife)
- Hospital Indemnity Insurance (MetLife)
- Critical Illness Insurance (MetLife)
- Short-term and Long-term Disability Insurance (MetLife)
- Group & Voluntary Life Insurance Coverage for Dependents (MetLife)
- Instant Decision, Affordable Life Insurance
- Voluntary Benefit Programs
- Whole Life Insurance with Long-Term Care
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- Annual Plan Contribution Limits
- Flex Spending Accounts
- Medical Expense FSA
- Premium Only Plan FSA
- Dependent Care FSA
- Commuter, transit, and parking FSA
- Health Savings Accounts (HSA)
- Limited Purpose Flex Spending Account (LPFSA)
- FSA - Member Portal (year 2020 and previous)
- How To Save On Medical costs
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Manager Info Center
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- Employee Onboarding
- 401k Retirement Plan Services
- Employment & Salary Verifications
- Leave Requests: PTO Tracking & Approvals
- Employee Earned Wage Access (EWA)
- Corporate & Personal Travel Deals You Can't Find Anywhere Else
- Document Management System (DMS)
- Workers Compensation Program and Policy Administration
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- Full-Service Payroll & Employment Tax Administration
- Time Keeping Solutions Introduction
- New Hire Payroll Onboarding
- Workers Compensation Program and Policy Administration
- Labor Poster & eUpdate Service
- Employee Handbook Program (Core+)
- FMLA Compliance
- Affordable Care Act (ACA) Compliance
- Workplace Safety Program Assistance
- HR Toolkit
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- Full-Service Payroll & Employment Tax Administration
- Submitting Payroll Hours, Salary, Commissions, etc.
- Payroll Timesheet Imports
- Minimum Wage Map
- Direct Deposit
- Employee Earned Wage Access (EWA)
- Pre-paid VISA Paycard
- Employment & Salary Verifications
- Payroll Department Holiday Schedule
- Federal Reserve Bank (Payroll) Holidays
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- Employee Benefit Plan Administration
- All Benefits & Perks
- Flex Spending Accounts
- 401k Retirement Plan Services
- Employee Assistance, Wellness, and Lifestyle Programs (EAP)
- Affordable Care Act (ACA) Compliance
- Group & Voluntary Life Insurance Coverage for Dependents (MetLife)
- Voluntary Benefit Programs
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- Workers Compensation Program and Policy Administration
- Claims Management and Administration Assistance
- Workplace Safety Program Assistance
- Report a workplace injury
- Report a workplace concern
- WC CLAIMS FORMS BY STATE
- Employment Practice Liability Insurance (EPLI)
- Secure Upload Documents
- Business Insurance
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- Employee Record Maintenance in the Manager Portal
- Manager Training Video Library
- Document Management System (DMS)
- Employee Portal Messaging-Alerts
- Employee Portal Event Management
- Manager Portal Training - The Basics
- I-9 Part 2 Approval Guide
- Training Support in the Manager Portal
- Employee Social Security Number (SSN) Edits
How To Disable Your Pop-Up Blocker
Some functions in the portal require pop-ups. You may need to disable pop-up blockers.
Pop-up blockers keep your computer safe from pop-ups you find annoying or dangerous from invading your computer. However, they also block pop-ups that you may want or need to use as is the case for enrolling in benefits in the employee portal. Because of this, it is necessary to know how to disable pop-up blockers. Most pop-up blockers are built into the browser you use
for internet purposes. These browser settings are all a bit different from one another, so find the browser you’re using for your computer and follow the steps outlined and you’ll be on your way.
When you follow the steps below the system will ask you if you want to unblock pop-ups for this site only; say YES and you will unblock pop-ups only for the Advanstaff Employee Portal.
Internet Explorer
- Open Internet Explorer and click on the Tools button.
- Click on “Pop-up Blocker.”
- Click Turn Off Pop-up Blocker to disable the functionality.
- If you want to choose which websites to allow and still keep the blocker functionality, click “Pop-up Blocker Settings” instead. Write down a list of websites you don’t want Internet Explorer to automatically block. If you want to choose which websites to allow and still keep the blocker functionality, under the Pop-ups section, choose “Manage exceptions” instead. Write down a list of websites you don’t want IE to automatically block.
Mozilla Firefox
- Open the Firefox menu after opening the browser.
- Select “Preferences.”
- Navigate to the Content tab.
- On the first option, uncheck the “Block pop-up windows” box. This will disable the popup blocker function. If you want to choose which websites to allow and still keep the blocker functionality, to the right, choose “exceptions” instead. Write down a list of websites you don’t want Firefox to automatically block.
Google Chrome
- Access the Google Chrome menu on the toolbar. The menu on the toolbar is at the top right of your browser.
- Choose “Settings.”
- Find “Show advanced settings” at the bottom of the page and click it.
- Under “Privacy,” click on “Content settings.
- In the “Pop-ups” section, choose “Allow all sites to show pop-ups.”
Safari – MAC
- Open a Safari browser and click on the Safari dropdown menu.
- From the dropdown menu, select “Preferences.”
- Once in Preferences, go to the Security tab.
- Uncheck the option “Block pop-up windows” to disable the functionality.
You cannot manage exceptions in Safari. You either block all websites from displaying popups or none at all.
For any of these browsers, if you are unsuccessful after following these directions, please open a support ticket, we will try to help.