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Multi-Factor Authentication (MFA) Frequently Asked Questions
It’s Awesome. It’s Required. It’s Very, Very Important
MULTI-FACTOR AUTHENTICATION (MFA) Frequently Asked Questions
About Multi-Factor Authentication
Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application or online account. When additional verification factors are used to validate devices, the likelihood of a successful cyber attack is dramatically reduced.
MFA requires each device used to access your account to be verified. Then, each time an employee or manager accesses their account using a registered device, the user must still supply a username and password. In addition, any time personal contact information (phone, email, banking data, etc) is updated, a notification is sent to the contact preference on file.
AdvanStaff HR MFA requires a valid email address (preferably not a work email) or a valid mobile phone number that can accept a text message. Each device you connect to your account must pass a MFA validation process.
AdvanStaff HR takes an employee’s online data security very seriously. As technology advances, we adapt our systems and policies to take advantage of the improvements and efficiencies. Multi-factor Authentication or MFA is an important part of our efforts to prevent fraud and to protect your personal data.
Enabled Multi-Factor Authentication is a security requirement for all users. There are no options or circumstances where MFA can be disabled for any users.
A valid email address is a critical part of the Employee Self-Service Portal identification criteria.
All user’s initial registration and MFA security validation codes are sent to the user’s primary email address for access to the employee portal, where employee onboarding takes place.
Thereafter, codes can be sent to the user’s preferred method settings: Email or SMS (text).
The email address is kept on the user’s profile and used for password recovery, password reset requests and other critical employee communications.
If you are not able to receive your system generated access code when registering a new device to your account, then you will need to speak with an AdvanStaff HR Employee Success team member over the phone to revalidate your identity and to update your account. We are not able to update email addresses or other personal information by email. You can open a ticket to request a call, or call us at 702-598-0000 during normal business hours.
Worksite managers with high-level system access can update employee info.
What if I don’t have an email address?
No worries! Anyone can get a free email address from many service providers. The most popular services are listed below:
- Google Gmail (15 GB of storage)
- Microsoft Outlook Mail (15 GB of storage)
- Yahoo! Mail (1 TB of free storage)
Most of these services have native mobile apps or easily connect to both workstation and mobile OS platforms.