Employee Assistance, Wellness, and Lifestyle Programs (EAP)

Employee Assistance Programs (EAP)

Mental, Emotional, Financial, and General Wellness Resources for Life

Today’s busy lifestyles place great demands on you and families, both at home and on the job.

The AdvanStaff HR Employee Assistance Program (EAP) provides assessment, short-term counseling, referral and follow-up services to assist you and your families in solving personal problems. The program encourages early use when you first notice the problem and your own efforts to resolve it have not been satisfactory.

EAP programs are a tremendous resource for employees who need emotional support and help in managing a life crisis.

What’s Included?

What is an Employee Assistance Program?

The role of EAP is to identify and assist with challenges regarding physical or mental health, the abuse of alcohol or other substances, and for the referral to health care for counseling, therapy or treatment.

Sometimes it may be difficult to leave personal problems at home, and they surface in the workplace. When this happens, it is important to have resources available that can assist in finding solutions to these problems before they get out of control and affect job performance and employment.


How do I get help?

To arrange for a confidential visit with a licensed professional, to request a telephonic consultation, or to receive assistance with online resources, call:

1-800-280-3782, TTY 711

Crisis services through The Life Connection are available to you
24 hours a day, 7 days a week.

Or visit the Member Portal

Frequently Asked Questions and Information

EAP is an employer sponsored program, meaning the employer pays and provides this benefit at no cost to employees.

To verify enrollment, visit the “Benefits -> Benefit Overview” menu in the Employee Portal.

The group password to unlock the EAP Member Portal will be listed there.

If your employer offers this benefit, then you are enrolled, and the benefit item will be listed.

EAP services are available employees and all household members. It is important the entire family be healthy and happy.

Is EAP included in any other benefits?

Yes! If you are enrolled in an AdvanStaff benefit program, then you are automatically enrolled in the AdvanStaff EAP.

TLC services were developed to help you balance the demands of home and work.

The Life Connection is made up of three parts:

  1. Consultation sessions with a licensed professional (either face-to-face or telephonic, depending upon the issues)
  2. Online information and resources
  3. Telephonic consultations with legal, financial, child care, elder care and daily living professionals.

All of the services directly provided by TLC are free of charge to you and your household members.

Typical issues for help include:

  • Feelings of anxiety and depression
  • Emotional/personal conflicts
  • Grief and loss
  • Marital conflicts
  • Parenting concerns
  • Questions about alcohol, drugs, or gambling
  • Work stress
  • Anger management

These confidential consultation services are a way to establish better emotional wellness in your daily life, and its effects are long-lasting.

Benefits (English & Spanish)

Behavioral Healthcare Options, Inc. (BHO) has helped thousands of individuals in meeting life’s challenges through the following resources:

  • Professional counseling
  • Telephone consultants
  • Online assistance

We can help you with your emotional and personal conflict related to mental health and substance use. We are a leader in assisting with:

  • Specialized mental health support
  • Addiction treatment
  • Employee assistance programs
  • Work-life services

BHO promotes individualized care in the least restrictive setting for our members; ensuring proper treatment and minimal disruption to work and family activities.

Our senior care advocates can assist with:

  • Clinical help
  • A crisis in your life

Our associate clinical administrative coordinators can assist with:

  • Getting an authorization for your appointment
  • Finding help for you to schedule your appointment

According to the Centers for Disease Control and Prevention (CDC) some facts that have been reported are:

  • Mental illnesses associated with increased occurrence of chronic disease, such as cardiovascular disease, diabetes, obesity, asthma, epilepsy and cancer.
  • Mental illness is associated with the use of tobacco products and abuse of alcohol.

We understand how important it is to find the right solutions for a balanced and healthy life.

The Life Connection Employee Assistance and Work-Life Program

Helps employees deal with issues which affect them both at work and at home:

  • Face-to-face assessments, counseling and referrals for employees in need 
  • Employee “Lunch and Learn” workshops 
  • Telephonic and web-based child and elder care resources and referrals 
  • Telephonic and web-based legal and financial resources and referrals 
  • Management training and consultation 
  • Supervisory referrals 
  • Critical incident stress management and response

24 Hour Nurse Line

24/7 telephonic support providing health advice and information, staffed by registered nurses with an average of 19 years experience.

Health Risk Assessments

Our Health Risk Assessment (HRA) is designed to improve health through individual assessments and disease-specific intervention and self-management. Our HRA enables members to identify behaviors that may increase risk for accident or illness. The HRA provides measurable, actionable information based on statistically valid measures.

Wellness Program including Health Coaching

Our wellness program integrates seamlessly with the EAP services we offer, along with the other benefits you may have in place.

Psychiatric Utilization and Case Management

  • 24-hour availability
  • Intake and referral for members
  • Coordination with claim administrators
  • Access to multi-regional Preferred Provider Organization (PPO) networks
  • Specialized case management
  • Discharge planning and follow-up

Depression Disease Management

BHO’s Recovering from Depression Program is designed to accurately identify and provide age-appropriate resources, referrals, care management and intervention.

Management and Human Resources Consulting

We offer valuable resources, consultation, and training to human resource professionals, managers and supervisors to assist in dealing with matters related to employee performance, organizational well-being, employee morale, productivity and retention.

Health Informatics and Reporting

BHO provides customized quarterly and annual program utilization reports.

Mental Heath Categories

  • Coping with Mental Health Issues
  • ADHD
  • Anxiety and Panic
  • Autism Spectrum Disorders (ASD)
  • Bipolar Disorder
  • Depression and Dysthymia
  • Coping with Crisis
  • Compulsive Disorders
  • Mental Health Consumer Tips
  • Personality Disorders
  • Phobias
  • Schizophrenia
  • Seasonal Affective Disorder
  • Stress
  • Suicide

No problem is too small. If the problem is significant enough to bother you, then it is worth an appointment to talk to an EAP counselor. The kinds of problems typically seen in the EAP are problems of everyday living, such as emotional or personal conflicts, grief and loss, parenting, family blending, legal problems, work performance issues, marital conflicts, managing stress and change, anxiety and depression, financial problems, and questions about alcohol and drug use.

There is no cost for a predetermined number of sessions directly provided by the EAP counselor. Depending upon the situation, the EAP counselor may refer you to an individual or organization within the community that specializes in your area of need. If a referral is made for services outside the EAP, you are responsible for the cost of those services. The EAP counselor will work with you to identify the most cost-effective programs and services that fit your individual finances or benefit plan.

Information shared with your EAP counselor is always treated as confidential. Information about individual employees who use the program is not shared with your employer. There are situations, however, in which you may want your EAP counselor to disclose specific information to your employer. Any employee who wishes to share information must request in writing that the EAP do so.

BHO counselors are Master’s level clinicians who have been selected for their expertise and training in the areas of marriage and family counseling, social work, substance abuse and their knowledge of local community resources.

When you or a household member contact the EAP, we will ask for some general information about the issue at hand. The EAP counselor will help you clarify the areas of concern, consider the alternatives for resolving them and help you develop an action plan to address the problems.

To arrange for a private and confidential appointment, call 1-800-280-3782. Our regular office hours are Monday through Friday, 8 a.m. to 5 p.m. local time. After-hours calls are monitored by an answering service. If you feel you are in crisis, please request the on-call therapist be notified immediately to assist you.

Brochure (English & Spanish)