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Employee Info Center
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- Employee Mobile App
- Employee Portal (ESS)
- Employee Training & Informative Videos
- How does a new hire employee begin paperless onboarding ?
- Payroll & Benefits Onboarding for New Hires
- Report a Workplace Concern
- Report a Workplace Injury
- Understanding Your Employee Benefits
- Welcome Employees
- What Does AdvanStaff HR Do For You?
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- Employee Portal (ESS)
- Employee Self-Service Portal Access
- Employee Social Security Number (SSN) Edits
- How do I disable pop-up blockers?
- How do I reset my web password?
- How does a new hire employee begin paperless onboarding ?
- I forgot my web username, can I reset it?
- Payroll & Benefits Onboarding for New Hires
- What is an Account Access Confirmation?
- Why can't I get my SECURITY CODE for Employee Self Service Account Access?
- Account Security & Multi-Factor Authentication (MFA)
- Email Address Requirements
- Employee Handbooks
- Employee Support
- Employment & Salary Verifications
- How does a new hire employee begin paperless onboarding ?
- Payroll & Benefits Onboarding for New Hires
- Report a Workplace Concern
- What are your office hours?
- What is the status of my job application?
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- All Benefits & Perks
- AT&T Wireless Discounts
- Auto and Home Insurance (Save 15%)
- Corporate & Personal Travel Deals You Can't Find Anywhere Else
- FinFit - Personal Financial Tools for Employees
- MetLaw Legal Plans
- MetLife Aura Identity Theft Plans
- MyPetProtection Insurance
- Wages on Demand - Earned Wage Access
- MetLife Aura Identity Theft Plans
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- All Benefits & Perks
- Understanding Your Employee Benefits
- Open Enrollment
- How To Save On Medical costs
- Benefit Basics Video
- Annual Plan Contribution Limits
- Qualifying Life Event (QLE)
- Who can I add as a dependent for my benefit coverage?
- Why isn't the benefit enrollment portal opening for me in the Employee Portal?
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- Group & Voluntary Life Insurance Coverage for Dependents (MetLife)
- Group Dental Insurance (MetLife)
- Group Vision Insurance (MetLife)
- Instant Decision, Affordable Life Insurance
- Voluntary Health: Physician, Urgent Care, Hospital, Dental, Vision, and Wellness Benefits, Inpatient, $0 Telemed (Hooray Health)
- WellCall360 - Voluntary Wellness + 0$ Tele-med, Rx, Dental, Vision (Hooray Health)
- Whole Life Insurance with Long-Term Care
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- Voluntary Benefit Programs
- Short-term and Long-term Disability Insurance (MetLife)
- Group & Voluntary Life Insurance Coverage for Dependents (MetLife)
- Accident Insurance (MetLife)
- Critical Illness Insurance (MetLife)
- Hospital Indemnity Insurance (MetLife)
- Instant Decision, Affordable Life Insurance
- Whole Life Insurance with Long-Term Care
- MetLaw Legal Plans
- MetLife Aura Identity Theft Plans
- MetLife Aura Identity Theft Plans
- MyPetProtection Insurance
- Voluntary Health: Physician, Urgent Care, Hospital, Dental, Vision, and Wellness Benefits, Inpatient, $0 Telemed (Hooray Health)
- WellCall360 - Voluntary Wellness + 0$ Tele-med, Rx, Dental, Vision (Hooray Health)
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- Flex Spending Accounts
- How To Save On Medical costs
- Medical Expense FSA
- Premium Only Plan FSA
- Dependent Care FSA
- Annual Plan Contribution Limits
- Commuter, transit, and parking FSA
- Health Savings Accounts (HSA)
- Limited Purpose Flex Spending Account (LPFSA)
- FSA - Member Portal (year 2020 and previous)
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Manager Info Center
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- Employee Onboarding
- Workers Compensation Program and Policy Administration
- 401k Retirement Plan Services
- Document Management System (DMS)
- Leave Requests: PTO Tracking & Approvals
- Employment & Salary Verifications
- Corporate & Personal Travel Deals You Can't Find Anywhere Else
- Employee Earned Wage Access (EWA)
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- Applicant Tracking System (ATS)
- Background and Drug Testing
- Labor Poster Compliance Solutions for Local and Remote Workers
- Business Insurance
- Employee Portal Messaging-Alerts
- Learning Management System (LMS)
- Performance Management (PM)
- R&D Tax Credit (R&D)
- Short-term Payroll Funding
- Work Opportunity Tax Credit (WOTC)
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- Affordable Care Act (ACA) Compliance
- Employee Handbook Program (Core+)
- FMLA Compliance
- Full-Service Payroll & Employment Tax Administration
- HR Toolkit
- Labor Poster Compliance Solutions for Local and Remote Workers
- Onboarding Your New Hire onto the Payroll System
- Time Keeping Solutions Introduction
- Workers Compensation Program and Policy Administration
- Workplace Safety Program Assistance
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- Full-Service Payroll & Employment Tax Administration
- Office Schedule, Payroll Processing Cutoff Dates, Federal Reserve Bank Holidays, System Maintenance Schedule
- Direct Deposit
- Employee Earned Wage Access (EWA)
- Employment & Salary Verifications
- Minimum Wage Map
- Payroll Timesheet Imports
- Pre-paid VISA Paycard
- Submitting Payroll Hours, Salary, Commissions, etc.
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- Employee Onboarding
- How does a new hire employee begin paperless onboarding ?
- Onboarding Your New Hire onto the Payroll System
- Payroll & Benefits Onboarding for New Hires
- How do I process the paperless I-9?
- Background and Drug Testing
- Employee Termination Processing
- I-9 Part 2 Approval Guide
- Unemployment Processing
- RE-HIRES
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- All Benefits & Perks
- 401k Retirement Plan Services
- Affordable Care Act (ACA) Compliance
- Employee Assistance, Wellness, and Lifestyle Programs (EAP)
- Employee Benefit Plan Administration
- FinFit - Financial EAP
- Flex Spending Accounts
- Group & Voluntary Life Insurance Coverage for Dependents (MetLife)
- Voluntary Benefit Programs
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- Workers Compensation Program and Policy Administration
- Claims Management and Administration Assistance
- Employment Practice Liability Insurance (EPLI)
- Workplace Safety Program Assistance
- Business Insurance
- Report a Workplace Concern
- Report a Workplace Injury
- Secure Upload Documents
- WC CLAIMS FORMS BY STATE
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- Document Management System (DMS)
- Employee Portal Event Management
- Employee Portal Messaging-Alerts
- Employee Record Maintenance in the Manager Portal
- Employee Social Security Number (SSN) Edits
- I-9 Part 2 Approval Guide
- Manager Portal Training - The Basics
- Manager Training Video Library
- Training Support in the Manager Portal
- Training Tutorials and Demonstrations - Worksite Managers and Administrators
Multi-Factor Authentication (MFA) Frequently Asked Questions
It’s Awesome. It’s Required. It’s Very, Very Important
MULTI-FACTOR AUTHENTICATION (MFA)
Frequently Asked Questions
About Multi-Factor Authentication
Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application or online account. When additional verification factors are used to validate devices, the likelihood of a successful cyber attack is dramatically reduced.
MFA requires each device used to access your account to be verified. Then, each time an employee or manager accesses their account using a registered device, the user must still supply a username and password. In addition, any time personal contact information (phone, email, banking data, etc) is updated, a notification is sent to the contact preference on file.
AdvanStaff HR MFA requires a valid email address (preferably not a work email) or a valid mobile phone number to accept a text message. Each device you connect to your account must pass a MFA validation process.
AdvanStaff HR takes an employee’s online data security very seriously. As technology advances, we adapt our systems and policies to take advantage of improvements and efficiencies. Multi-factor Authentication, or MFA, is an important part of our efforts to prevent fraud and protect personal data.
Enabled Multi-Factor Authentication is a security requirement for all users. No options or circumstances exist where MFA can be disabled for any users.
A valid email address is a critical part of the identification criteria for the Employee Self-Service Portal.
All users’ initial registration and MFA security validation codes are sent to their primary email address, which allows them to access the employee portal, where employee onboarding takes place.
Codes can be sent to the user’s preferred method settings: Email or SMS (text).
The email address is kept on the user’s profile and used for password recovery, password reset requests, and other critical employee communications.
If you are unable to receive your system-generated access code when registering a new device to your account, you will need to speak with an AdvanStaff HR Employee Success team member over the phone to revalidate your identity and update your account. We are not able to update email addresses or other personal information by email. You can open a ticket to request a call or call us at 702-598-0000 during normal business hours.
Worksite managers with high-level system access can update employee info.
What if I don’t have an email address?
No worries! Anyone can get a free email address from many service providers. The most popular services are listed below:
- Google Gmail (15 GB of storage)
- Microsoft Outlook Mail (15 GB of storage)
- Yahoo! Mail (1 TB of free storage)
Most of these services have native mobile apps or easily connect to both workstation and mobile OS platforms.
