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Employee Info Center
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- Employee Mobile App
- Employee Portal (ESS)
- Employee Training & Informative Videos
- How does a new hire employee begin paperless onboarding ?
- Payroll & Benefits Onboarding for New Hires
- Report a Workplace Concern
- Report a Workplace Injury
- Understanding Your Employee Benefits
- Welcome Employees
- What Does AdvanStaff HR Do For You?
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- Employee Portal (ESS)
- Employee Self-Service Portal Access
- Employee Social Security Number (SSN) Edits
- How do I disable pop-up blockers?
- How do I reset my web password?
- How does a new hire employee begin paperless onboarding ?
- I forgot my web username, can I reset it?
- Payroll & Benefits Onboarding for New Hires
- What is an Account Access Confirmation?
- Why can't I get my SECURITY CODE for Employee Self Service Account Access?
- Account Security & Multi-Factor Authentication (MFA)
- Email Address Requirements
- Employee Handbooks
- Employee Support
- Employment & Salary Verifications
- How does a new hire employee begin paperless onboarding ?
- Payroll & Benefits Onboarding for New Hires
- Report a Workplace Concern
- What are your office hours?
- What is the status of my job application?
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- All Benefits & Perks
- AT&T Wireless Discounts
- Auto and Home Insurance (Save 15%)
- Corporate & Personal Travel Deals You Can't Find Anywhere Else
- FinFit - Personal Financial Tools for Employees
- MetLaw Legal Plans
- MetLife Aura Identity Theft Plans
- MyPetProtection Insurance
- Wages on Demand - Earned Wage Access
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- All Benefits & Perks
- Understanding Your Employee Benefits
- Open Enrollment
- How To Save On Medical costs
- Benefit Basics Video
- Annual Plan Contribution Limits
- Qualifying Life Event (QLE)
- Who can I add as a dependent for my benefit coverage?
- Why isn't the benefit enrollment portal opening for me in the Employee Portal?
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- Group & Voluntary Life Insurance Coverage for Dependents (MetLife)
- Group Dental Insurance (MetLife)
- Group Vision Insurance (MetLife)
- Instant Decision, Affordable Life Insurance
- Voluntary Health: Physician, Urgent Care, Hospital, Dental, Vision, and Wellness Benefits, Inpatient, $0 Telemed (Hooray Health)
- WellCall360 - Voluntary Wellness + 0$ Tele-med, Rx, Dental, Vision (Hooray Health)
- Whole Life Insurance with Long-Term Care
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- Voluntary Benefit Programs
- Short-term and Long-term Disability Insurance (MetLife)
- Group & Voluntary Life Insurance Coverage for Dependents (MetLife)
- Accident Insurance (MetLife)
- Critical Illness Insurance (MetLife)
- Hospital Indemnity Insurance (MetLife)
- Instant Decision, Affordable Life Insurance
- Whole Life Insurance with Long-Term Care
- MetLaw Legal Plans
- MetLife Aura Identity Theft Plans
- MyPetProtection Insurance
- Voluntary Health: Physician, Urgent Care, Hospital, Dental, Vision, and Wellness Benefits, Inpatient, $0 Telemed (Hooray Health)
- WellCall360 - Voluntary Wellness + 0$ Tele-med, Rx, Dental, Vision (Hooray Health)
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- Flex Spending Accounts
- How To Save On Medical costs
- Medical Expense FSA
- Premium Only Plan FSA
- Dependent Care FSA
- Annual Plan Contribution Limits
- Commuter, transit, and parking FSA
- Health Savings Accounts (HSA)
- Limited Purpose Flex Spending Account (LPFSA)
- FSA - Member Portal (year 2020 and previous)
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Manager Info Center
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- Employee Onboarding
- Workers Compensation Program and Policy Administration
- 401k Retirement Plan Services
- Document Management System (DMS)
- Leave Requests: PTO Tracking & Approvals
- Employment & Salary Verifications
- Corporate & Personal Travel Deals You Can't Find Anywhere Else
- Employee Earned Wage Access (EWA)
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- Applicant Tracking System (ATS)
- Background and Drug Testing
- Labor Poster Compliance Solutions for Local and Remote Workers
- Business Insurance
- Employee Portal Messaging-Alerts
- Learning Management System (LMS)
- Performance Management (PM)
- R&D Tax Credit (R&D)
- Short-term Payroll Funding
- Work Opportunity Tax Credit (WOTC)
- Secure 2.0 for Employers
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- Affordable Care Act (ACA) Compliance
- Employee Handbook Program (Core+)
- FMLA Compliance
- Full-Service Payroll & Employment Tax Administration
- HR Toolkit
- Labor Poster Compliance Solutions for Local and Remote Workers
- Onboarding Your New Hire onto the Payroll System
- Time Keeping Solutions Introduction
- Workers Compensation Program and Policy Administration
- Workplace Safety Program Assistance
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- Full-Service Payroll & Employment Tax Administration
- Office Schedule, Payroll Processing Cutoff Dates, Federal Reserve Bank Holidays, System Maintenance Schedule
- Direct Deposit
- Employee Earned Wage Access (EWA)
- Employment & Salary Verifications
- Minimum Wage Map
- Payroll Timesheet Imports
- Pre-paid VISA Paycard
- Submitting Payroll Hours, Salary, Commissions, etc.
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- Employee Onboarding
- How does a new hire employee begin paperless onboarding ?
- Onboarding Your New Hire onto the Payroll System
- Payroll & Benefits Onboarding for New Hires
- How do I process the paperless I-9?
- Background and Drug Testing
- Employee Termination Processing
- I-9 Part 2 Approval Guide
- Unemployment Processing
- RE-HIRES
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- All Benefits & Perks
- 401k Retirement Plan Services
- Affordable Care Act (ACA) Compliance
- Employee Assistance, Wellness, and Lifestyle Programs (EAP)
- Employee Benefit Plan Administration
- FinFit - Financial EAP
- Flex Spending Accounts
- Group & Voluntary Life Insurance Coverage for Dependents (MetLife)
- Voluntary Benefit Programs
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- Workers Compensation Program and Policy Administration
- Claims Management and Administration Assistance
- Employment Practice Liability Insurance (EPLI)
- Workplace Safety Program Assistance
- Business Insurance
- Report a Workplace Concern
- Report a Workplace Injury
- Secure Upload Documents
- WC CLAIMS FORMS BY STATE
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- Document Management System (DMS)
- Employee Portal Event Management
- Employee Portal Messaging-Alerts
- Employee Record Maintenance in the Manager Portal
- Employee Social Security Number (SSN) Edits
- I-9 Part 2 Approval Guide
- Training Support in the Manager Portal
- Training Tutorials and Demonstrations - Worksite Managers and Administrators
Employee Assistance Programs (EAP)
Mental, Emotional, Financial, and General Wellness Resources for Life
Today’s busy lifestyles place significant demands on you and your families at home and on the job.
The AdvanStaff HR Employee Assistance Program (EAP) provides assessment, short-term counseling, referral, and follow-up services to assist you and your families in solving personal problems. The program encourages early use when you first notice the problem and your efforts to resolve it have not been satisfactory.
EAP programs are a tremendous resource for employees needing emotional support and help managing a life crisis.
What’s Included?
- The Life Connection Employee Assistance and Work-Life Program
- Mental Health and Substance Use Resources
- 24 Hour Nurse Line
- Health Risk Assessments
- Wellness Program, including Health Coaching
- Psychiatric Utilization and Case Management
- Depression Disease Management
- Management and Human Resources Consulting
- And much, much more (see detail)
What is an Employee Assistance Program?
The role of EAP is to identify and assist with challenges regarding physical or mental health, the abuse of alcohol or other substances, and the referral to health care for counseling, therapy, or treatment.
Sometimes, it may be challenging to leave personal problems at home, and they surface in the workplace. When this happens, it is essential to have resources available that can assist in finding solutions to these problems before they get out of control and affect job performance and employment.
Frequently Asked Questions and Information
EAP is an employer-sponsored program, meaning the employer pays and provides this benefit at no cost to employees.
To verify enrollment, visit the “Benefits -> Benefit Overview” menu in the Employee Portal.
The group password to unlock the EAP Member Portal will be listed there.
If your employer offers this benefit, you are enrolled, and the benefit item will be listed.
EAP services are available to employees and all household members. It is important for the entire family to be healthy and happy.
Is EAP included in any other benefits?
Yes! If enrolled in an AdvanStaff benefit program, you are automatically enrolled in the AdvanStaff EAP.
TLC services were developed to help you balance the demands of home and work.
The Life Connection is made up of three parts:
- Consultation sessions with a licensed professional (either face-to-face or telephonic, depending upon the issues)
- Online information and resources
- Telephonic consultations with legal, financial, child care, elder care and daily living professionals.
All of the services directly provided by TLC are free of charge to you and your household members.
Typical issues for help include:
- Feelings of anxiety and depression
- Emotional/personal conflicts
- Grief and loss
- Marital conflicts
- Parenting concerns
- Questions about alcohol, drugs, or gambling
- Work stress
- Anger management
These confidential consultation services are a way to establish better emotional wellness in your daily life, and its effects are long-lasting.
Benefits (English & Spanish)
Behavioral Healthcare Options, Inc. (BHO) has helped thousands of individuals meet life’s challenges through the following resources:
- Professional counseling
- Telephone consultants
- Online assistance
We can help you with your emotional and personal conflict related to mental health and substance use. We are a leader in assisting with:
- Specialized mental health support
- Addiction treatment
- Employee assistance programs
- Work-life services
BHO promotes individualized care in the least restrictive setting for our members, ensuring proper treatment and minimal disruption to work and family activities.
Our senior care advocates can assist with:
- Clinical help
- A crisis in your life
Our associate clinical administrative coordinators can assist with:
- Getting authorization for your appointment
- Finding help for you to schedule your appointment
According to the Centers for Disease Control and Prevention (CDC) some facts that have been reported are:
- Mental illnesses associated with increased occurrence of chronic diseases, such as cardiovascular disease, diabetes, obesity, asthma, epilepsy, and cancer.
- Mental illness is associated with the use of tobacco products and abuse of alcohol.
We understand the importance of finding the right solutions for a balanced and healthy life.
The Life Connection Employee Assistance and Work-Life Program
Helps employees deal with issues that affect them both at work and at home:
- Face-to-face assessments, counseling, and referrals for employees in need
- Employee “Lunch and Learn” workshops
- Telephonic and web-based child and elder care resources and referrals
- Telephonic and web-based legal and financial resources and referrals
- Management training and consultation
- Supervisory referrals
- Critical incident stress management and response
24 Hour Nurse Line
24/7 telephonic support providing health advice and information, staffed by registered nurses with an average of 19 years of experience.
Health Risk Assessments
Our Health Risk Assessment (HRA) is designed to improve health through individual assessments, disease-specific intervention, and self-management. It enables members to identify behaviors that may increase their risk for accident or illness and provides measurable, actionable information based on statistically valid measures.
Wellness Program, including Health Coaching
Our wellness program integrates seamlessly with our EAP services and any other benefits you may have in place.
Psychiatric Utilization and Case Management
- 24-hour availability
- Intake and referral for members
- Coordination with claim administrators
- Access to multi-regional Preferred Provider Organization (PPO) networks
- Specialized case management
- Discharge planning and follow-up
Depression Disease Management
BHO’s Recovering from Depression Program is designed to accurately identify and provide age-appropriate resources, referrals, care management and intervention.
Management and Human Resources Consulting
We offer valuable resources, consultation, and training to human resource professionals, managers, and supervisors to assist them in dealing with matters related to employee performance, organizational well-being, employee morale, productivity, and retention.
Health Informatics and Reporting
BHO provides customized quarterly and annual program utilization reports.
Mental Health Categories
- Coping with Mental Health Issues
- ADHD
- Anxiety and Panic
- Autism Spectrum Disorders (ASD)
- Bipolar Disorder
- Depression and Dysthymia
- Coping with Crisis
- Compulsive Disorders
- Mental Health Consumer Tips
- Personality Disorders
- Phobias
- Schizophrenia
- Seasonal Affective Disorder
- Stress
- Suicide
No problem is too small. If the problem is significant enough to bother you, then it is worth an appointment to talk to an EAP counselor. The kinds of issues typically seen in the EAP are problems of everyday living, such as emotional or personal conflicts, grief and loss, parenting, family blending, legal problems, work performance issues, marital conflicts, managing stress and change, anxiety and depression, financial problems, and questions about alcohol and drug use.
There is no cost for a predetermined number of sessions directly provided by the EAP counselor. Depending upon the situation, the EAP counselor may refer you to an individual or organization within the community that specializes in your area of need. If a referral is made for services outside the EAP, you are responsible for the cost of those services. The EAP counselor will work with you to identify the most cost-effective programs and services that fit your individual finances or benefit plan.
Information shared with your EAP counselor is always treated as confidential. Information about employees using the program is not shared with your employer. However, there are situations where you may want your EAP counselor to disclose specific information to your employer. Any employee who wishes to share information must request in writing that the EAP do so.
BHO counselors are Master’ s-level clinicians who have been selected for their expertise and training in marriage and family counseling, social work, substance abuse, and knowledge of local community resources.
When you or a household member contact the EAP, we will ask for general information about the issue. The EAP counselor will help you clarify the areas of concern, consider the alternatives for resolving them, and develop an action plan to address the problems.
To arrange for a private and confidential appointment, call 1-800-280-3782. Our regular office hours are from 8 a.m. to 5 p.m. local time. An answering service monitors after-hours calls. If you are in crisis, please request the on-call therapist be notified immediately to assist you.
Brochure (English & Spanish)
