Welcome Employees!
Most Common Questions
How can I access my employee web portal
Great question!
We provide two great ways to access the employee self-service (ESS) web portal.
Best Option:
Or download the AdvanStaff Mobile App:
Can I access the employee web portal through my phone or other personal device?
Yes, the Employee Web Portal is compatible with all modern mobile devices, tablets, laptops, and full workstation browsers. No software download is required.
A mobile app download is also available.
How can I access information about benefit plans that I am enrolled in?
We have prepared a personalized benefit statement outlining your employee benefit plans and how to use them.
How can I enroll in or change my benefit enrollments after my initial enrollment time has passed?
Most benefit programs allow elections to be made during initial or open enrollment periods. The employee portal will allow benefit elections to take place only during these designated events.
You may also make changes to benefit programs based on specific “Qualifying Life Events.”
How can I check to see my current tax withholdings on my payroll check and possibly make changes?
Your pay stub and the Employee Portal illustrate your current and year-to-date (YTD) tax withholdings.
You can download the pay stub and all pay history:
- Pay -> Pay History
- Pay -> Payroll Inquiry
You can adjust your tax withholding W-4 Form online:
- Taxes -> Tax Withholding
How can I change or add direct deposit accounts for my payroll check?
Direct Deposit is setup during initial payroll onboarding and can be updated at any time in the Employee Portal.
- Pay -> Direct Deposit
How can I change or add a pay card for direct deposit?
We offer a VISA payroll paycard to assist with Direct Deposit and pay flexibility. The pay card can be applied for directly in the Employee Portal (ESS) Default Dashboard. Pay cards are generally delivered in about a week to your mailing address on file.
The paycard also offers an Earned Wage Access which provides short-term pay advances at zero cost. This is a great pay flexibility benefit option.
How can I get a verification of my employment for a mortgage, apartment rental, etc.
Employment & Salary Verifications are handled securely online through a third-party partner.
The Employee must first authorize information sharing, and then the vendor must request such access.
Please click below for instructions for employees and those seeking verifications.
How can I change/update my contact information (phone number, email address or mailing address)?
How can I look at my employee handbook?
If your worksite employer has an Employee Handbook on file with AdvanStaff HR, it is usually accessible through the online payroll onboarding and again through your Employee Portal.
- Documents -> Company Documents / Handbooks & Policies
What fun discount options and perks are available through AdvanStaff?
We offer a nice selection of Perks and Discounts. You can see all Perks & Programs here.
Does AdvanStaff provide employee assistance if I have a serious personal issue?
As part of the benefits package for full-time employees, we offer a very helpful Employee Assistance Program EAP). The EAP is a mental, emotional, financial, and general wellness resource for life program that assists employees through difficult times and circumstances.
Who can I contact if I believe I am being treated differently due to my race, color, religion, national origin, gender or other protected class?
Preventing and, if necessary, resolving unlawful workplace activity is everyone’s goal. First, we ask that you report any concern regarding alleged illegal discrimination to your manager or supervisor. If they are not able to resolve your concern, please complete the “Concern Form” located here.
Who can I contact if I believe I have not been paid appropriately by my company and I have not been able to resolve the concern with my management?
We take pay issues very seriously. If you believe you have not been paid properly or accurately, please report this to us through the “Concern Form” located hee if your worksite manager is unable to resolve the issue.
