System Status Dashboard
If you are experiencing a system functionality issue, please check this page for known reported issues.
If you do not see your issue posted, please send us a ticket using the “need help” at the bottom of the page.
The web portal will undergo 30-minute routine maintenance on the 2nd Sunday of every month between the hours of 5:00 am – 10:00 am eastern time.
|Phone System||Normal||Many employees will be working remotely. Phones are fully operational but support agents may be backlogged. Please submit a ticket for faster response times.|
|Support Ticket System||Normal||Please submit a support ticket for faster responses.|
|Office Access||Suspended||Normal office hours, but limited access to staff. No enrollments meetings will be offered. Please enroll in electronic onboarding for new hire processing. PDF packets can be provided upon request.|
|Web Portal (ESS /MSS)||Normal|
|Paperless Employee Enrollments / eOn-boarding||Normal||Highly recommended. If you are not configured, please submit a ticket ASAP to get started.|
|Live Employee Enrollments||Discontinued||No-live enrollments may be scheduled at this time due to COVID-19 pre-cautions. Please contact support for electronic onboarding options or PDF / Paper options. This service will no longer be offered.|
|Background Verifications||Issue Reported||Background verification results will be delayed due to COVID-19 precautions taken at data collection sites.|
|Learning Management (LMS)||Normal|
|Time clock (Swipeclock)||Normal|
|Zayzoon Pay Advance||Suspended||Pay advances have been temporarily suspending in light of COVID-19 economic uncertainty. Please check back for updates.|